Which information do we share

autochat_chat_first_user_interaction

Did an interaction take place. This is not the same as clicking a CTA button. We register this event when:

• A visitor makes a choice from a list.

• A visitor "says" something back.

• On which URL the chat took place

• chat_open_type, this property indicates which type of view of the chat interface is used. The options are:

  • NOT_OPENED

  • CHAT_BUBBLE

  • EMBED_WITHOUT_OPENING_PHRASE

  • EMBED_WITH_OPENING_PHRASE

  • FULLSCREEN_CHAT

  • FULLSCREEN_CHAT_FROM_INTRODUCTION_QUICKSTART

  • FULLSCREEN_CHAT_FROM_INTRODUCTION_CONVERSATION

  • CTA_WITH_CAR_ID

  • CTA_WITHOUT_CAR_ID

autochat_lead_created

A lead been created. This does not mean that the lead has technically also been created in the lead management system. We register this event if at the end of the conversation the visitor clicks "yes that's right" at the moment we ask whether the data he entered is correct.

• On which URL did the chat take place

  • Type of chat:

  • showroom

  • workshop

  • trade-in

  • contact-request

  • test-drive

  • tire-exchange (deprecated)

autochat_i_am_interested

Every time someone starts an "I'm interested" flow we send this event.

autochat_ask_a_question

If the ChatGPT integration is disabled and a visitor starts a chat via "ask a question" we send this event.

autochat_ask_a_question_ai

If the ChatGPT integration is enabled and a visitor starts a chat via "ask a question" we send this event.

autochat_question_answered_ai

Every time ChatGPT replies, we send this event.

autochat_ask_a_question_ai_vdp

If the ChatGPT integration is enabled and a visitor starts a chat via "ask a question" on the chat bubble while on a vehicle detail page, we send this event. We do not send an autochat_question_asked_ai in that case.

autochat_question_answered_ai_vdp

If the ChatGPT integration is enabled and the bot provides a response to the visitor on the vehicle detail page then we send this event. We do not send an autochat_question_answered_ai in that case.

autochat_from_question_to_appointment_flow

When a consumer starts a conversation via the ask a question button in the chat bubble and at some point he either clicks a suggestion or types a requests that takes him into one of our predefined flows like book a test drive or book a workshop appointment we fire this event.

autochat_flow_started

When visitor start a chat or go from ask a question into specific flow (he either clicks a suggestion or types a requests that takes him into one of our predefined flows like book a test drive or book a workshop appointment) we fire this event.

autochat_flow_successful

When visitor finishes chat with success, like he made appointment or got answer from ChatGPT.

autochat_workshop_forward

When there is no direct integration with the planning system of the organization a visitor may be forwarded to a specific page. The page will provide instructions on how visitors can make an appointment themselves.

autochat_opened_on_load

We trigger this event when a user visits the path of the page that is configured to autostart AutoChat.